CAREER OPPORTUNITIES
For more information or to apply, please email a resume and cover letter to info@novaseekresearch.com.
Customer Success Executive (CSE)
The Customer Success Executive (CSE) will ensure the successful implementation and ongoing operation of Novaseek Research’s full suite of integrated services within research and hospital organizations. The CSE will coordinate activities between Researchers, Hospitals, and Novaseek. The CSE will be responsible for managing multiple hospital and research partners simultaneously and is expected to travel nationally up to 40%.
Responsibilities may include, but are not limited to:
Additional Requirements:
Responsibilities may include, but are not limited to:
- Work with researchers seeking patients or specimens through Novaseek. Understand their protocol and criteria, align with Novaseek and Hospital network’s ability to deliver. Manage projects through completion.
- Manage hospital partner implementation and operation. Build strong rapport with hospital Lab, Consent, Administration, and IT staff. Manage setup of Novaseek program at new hospital sites and ongoing operations at existing sites.
- Must have comprehensive knowledge and experience with hospital laboratory and human biospecimen workflows/SOPs.
- Must have experience working in regulated research environments. Will develop domain expertise in Novaseek’s IRB protocol and HIPAA policies.
- Monitor and maintain contractual obligations with researchers and hospitals
- Be a user advocate. Provide guidance and user stories to Product Management for both hospital and research users.
- Support hospital and researcher sales effort with domain expertise on Novaseek program. Assist with diligence on sites, and support hospital diligence on Novaseek.
- Help develop and achieve scorecard metrics.
Additional Requirements:
- Working knowledge of clinical coding and EMR data standards
- Experience working with reporting software. Some SQL background strongly preferred.
- Technical savvy with project management and CRM tools. Salesforce CRM and Jira experience preferred.
- Mastery of Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, and OneNote.
- Bachelor’s Degree required, and relevant Advanced Degree preferred;
- 5+ years of project management experience including the ability to navigate complex politics, run project plans with cross-functional interdependencies, and appropriately manage to calendar and budget;
- 5+ years of experience in a healthcare laboratory specimen procurement related field
- Healthcare, EMR, medical group and/or medical billing experience;
- Strong interpersonal, organizational skills and professionalism;
- Comfortable in an entrepreneurial environment, navigating ambiguity, and doing whatever is needed to accomplish goals;
- Travel required, predicting ~40%